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Difference between revisions of "Customer Support FAQ"

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Welcome to the Customer Support FAQ wiki for Roll20.net - this FAQ contains the most common issues reported by Roll20 users. If you are having trouble with any aspect of our site, check this wiki '''first''' before heading to the [https://app.roll20.net/forum/ forums].
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<big>'''''Attention:'''''
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''Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our help center for assistance: {{hc|articles/360037771353-Roll20-Support-FAQ Roll20 Customer Support FAQ}}.''</big>
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</div>
  
== Account ==
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The Official Roll20 Customer Support FAQ have been moved to the [[Help Center]]: {{hc|articles/360037771353-Roll20-Support-FAQ Roll20 Customer Support FAQ}}.
  
=== Login Issues ===
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==Related Pages==
You may be using an incorrect email address. Search your other inboxes for a "Welcome to Roll20" email - one was sent to you when you created your account. If you are still unable to log in, [http://mailto:team+mentor@roll20.net email us] with any additional email address, your user name, or a link to your profile.
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* [[Community FAQ]] FAQ made by the Roll20 Community to cover things official FAQ might not cover.
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*
  
=== Password Reset Failed ===
 
Still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our [[Solving Technical Issues]] wiki or check out this PDF on how to [http://ecampus.matc.edu/student_support/pdfs/accepting-third-party-cookies.pdf Enable Third-Party Cookies in Your Web Browser] then try our [https://app.roll20.net/account/lost_password Password Reset] again.
 
 
If the steps above do not work, please [http://mailto:team+mentor@roll20.net email us] from the email attached to your Roll20.net account.
 
 
=== Opps! I Deleted... ===
 
==== My Game ====
 
Please [http://mailto:team+mentor@roll20.net email us] from the email attached to your Roll20.net account with the name of the game you would like un-deleted.
 
 
==== A Page or Part of My Game ====
 
Please [http://mailto:team+mentor@roll20.net email us] from the email attached to your Roll20.net account with the name of the game and the date & time you hope to roll back to - rollback request are not guaranteed.
 
 
=== Delete Account ===
 
Delete your account yourself from the [https://app.roll20.net/account My Account] page when you are logged into Roll20.
 
 
=== Unsubscribe ===
 
Looking to unsubscribe from our mailing list? Click [http://roll20.us2.list-manage1.com/unsubscribe?u=851adce635852cfbbd9086f3e&id=85534a0ce7&e=994a8183d2&c=b0fb39eb36 here].
 
 
== Finance ==
 
 
=== 402 Error ===
 
Declines can happen for a variety of reasons. When we submit a charge to our payment provider, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. The best thing for you to do is follow up with your bank to see why the charges might have been declined.
 
 
== Marketplace ==
 
 
 
 
== Suggestion & Forums ==
 
 
== I'm New, Help! ==
 
 
== Roll20 Tablet App Compatibility ==
 
  
 
== Site Policy ==
 
== Site Policy ==
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* [[Marketplace Asset EULA]]
 
* [[Marketplace Asset EULA]]
 
* [[Security]]
 
* [[Security]]
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[[Category:Docs]]

Latest revision as of 15:41, 16 February 2021

Attention:

Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our help center for assistance: Roll20-logo.png
 HelpCenter
.
The Official Roll20 Customer Support FAQ have been moved to the Help Center: Roll20-logo.png
 HelpCenter
.

[edit] Related Pages

  • Community FAQ FAQ made by the Roll20 Community to cover things official FAQ might not cover.


[edit] Site Policy