https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&feed=atom&action=historyCustomer Support FAQ - Revision history2024-03-19T09:39:56ZRevision history for this page on the wikiMediaWiki 1.20.3https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=27772&oldid=prev1223200 at 21:30, 22 October 20212021-10-22T21:30:11Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the [[Community Wiki]].</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the [[<ins class="diffchange diffchange-inline">About:Community Wiki|</ins>Community Wiki]].</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>For the most up-to-date information please visit our [[Help Center]] for assistance:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>For the most up-to-date information please visit our [[Help Center]] for assistance:</div></td></tr>
</table>1223200https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=27325&oldid=prev1223200 at 19:32, 7 October 20212021-10-07T19:32:00Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the <del class="diffchange diffchange-inline">community wiki</del>. For the most up-to-date information please visit <del class="diffchange diffchange-inline">this page on </del>our <del class="diffchange diffchange-inline">help center </del>for assistance: {{hc|articles/360037771353-Roll20-Support-FAQ Roll20 Customer Support FAQ}}.''</big></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the <ins class="diffchange diffchange-inline">[[Community Wiki]]</ins>.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>For the most up-to-date information please visit our <ins class="diffchange diffchange-inline">[[Help Center]] </ins>for assistance:</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* '''</ins>{{hc|articles/360037771353-Roll20-Support-FAQ Roll20 Customer Support FAQ}}<ins class="diffchange diffchange-inline">'''</ins>.''</big></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037254354-Acknowledgments Acknowledgements}}'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037254354-Acknowledgments Acknowledgements}}'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037770793-Terms-of-Service-and-Privacy-Policy Terms of Service and Privacy Policy}}'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037770793-Terms-of-Service-and-Privacy-Policy Terms of Service and Privacy Policy}}'''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">*</del>* '''{{hc|articles/<del class="diffchange diffchange-inline">360037770793</del>-<del class="diffchange diffchange-inline">Terms-of-Service-and-Privacy-Policy#TermsofServiceandPrivacyPolicy-NotificationofCopyrightInfringement(DMCAPolicy) </del>DMCA}}'''</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* '''{{hc|articles/<ins class="diffchange diffchange-inline">360037770833</ins>-<ins class="diffchange diffchange-inline">DMCA </ins>DMCA}}'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037254294-Marketplace-Asset-EULA Marketplace Asset EULA }}'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037254294-Marketplace-Asset-EULA Marketplace Asset EULA }}'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037770813-Security Security}}'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037770813-Security Security}}'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037254334-Community-Code-of-Conduct Community Code of Conduct}}'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* '''{{hc|articles/360037254334-Community-Code-of-Conduct Community Code of Conduct}}'''</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* '''{{hc|articles/360037770873-Paid-Games Paid Games}}'''</ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Page migrated to Help Center]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Page migrated to Help Center]]</div></td></tr>
</table>1223200https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=27312&oldid=prev1223200 at 18:28, 7 October 20212021-10-07T18:28:01Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Related Pages==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==Related Pages==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* [[Community FAQ]] FAQ made by the Roll20 Community to cover things official FAQ might not <del class="diffchange diffchange-inline">cover</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* [[Community FAQ]] FAQ made by the Roll20 Community<ins class="diffchange diffchange-inline">, </ins>to cover things official FAQ might not <ins class="diffchange diffchange-inline">address</ins>.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">* </del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Site Policy ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Site Policy ==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* <del class="diffchange diffchange-inline">[[</del>Acknowledgements<del class="diffchange diffchange-inline">]]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* <ins class="diffchange diffchange-inline">'''{{hc|articles/360037254354-Acknowledgments </ins>Acknowledgements<ins class="diffchange diffchange-inline">}}'''</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* <del class="diffchange diffchange-inline">[[</del>Terms of Service and Privacy Policy<del class="diffchange diffchange-inline">]]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* <ins class="diffchange diffchange-inline">'''{{hc|articles/360037770793-</ins>Terms<ins class="diffchange diffchange-inline">-</ins>of<ins class="diffchange diffchange-inline">-</ins>Service<ins class="diffchange diffchange-inline">-</ins>and<ins class="diffchange diffchange-inline">-</ins>Privacy<ins class="diffchange diffchange-inline">-</ins>Policy <ins class="diffchange diffchange-inline">Terms of Service and Privacy Policy}}'''</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* <del class="diffchange diffchange-inline">[[</del>Terms of Service and Privacy Policy#<del class="diffchange diffchange-inline">Notification of Copyright Infringement </del>(<del class="diffchange diffchange-inline">DMCA Policy</del>)<del class="diffchange diffchange-inline">|</del>DMCA<del class="diffchange diffchange-inline">]]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*<ins class="diffchange diffchange-inline">* '''{{hc|articles/360037770793-</ins>Terms<ins class="diffchange diffchange-inline">-</ins>of<ins class="diffchange diffchange-inline">-</ins>Service<ins class="diffchange diffchange-inline">-</ins>and<ins class="diffchange diffchange-inline">-</ins>Privacy<ins class="diffchange diffchange-inline">-</ins>Policy#<ins class="diffchange diffchange-inline">TermsofServiceandPrivacyPolicy-NotificationofCopyrightInfringement</ins>(<ins class="diffchange diffchange-inline">DMCAPolicy</ins>) DMCA<ins class="diffchange diffchange-inline">}}'''</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* <del class="diffchange diffchange-inline">[[</del>Marketplace Asset EULA<del class="diffchange diffchange-inline">]]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* <ins class="diffchange diffchange-inline">'''{{hc|articles/360037254294-</ins>Marketplace<ins class="diffchange diffchange-inline">-</ins>Asset<ins class="diffchange diffchange-inline">-</ins>EULA <ins class="diffchange diffchange-inline">Marketplace Asset EULA }}'''</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* <del class="diffchange diffchange-inline">[[</del>Security<del class="diffchange diffchange-inline">]]</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* <ins class="diffchange diffchange-inline">'''{{hc|articles/360037770813-</ins>Security <ins class="diffchange diffchange-inline">Security}}'''</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* '''{{hc|articles/360037254334-Community-Code-of-Conduct Community Code of Conduct}}'''</ins></div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:<del class="diffchange diffchange-inline">Docs</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline"><br></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:<ins class="diffchange diffchange-inline">Page migrated to Help Center</ins>]]</div></td></tr>
</table>1223200https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=23342&oldid=prev1223200: remove outdated info, redirect to Help Center and other pages2021-02-16T15:41:13Z<p>remove outdated info, redirect to Help Center and other pages</p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our help center for assistance: <del class="diffchange diffchange-inline">[https://roll20.zendesk.com/</del>hc<del class="diffchange diffchange-inline">/en-us/</del>articles/360037771353-Roll20-Support-FAQ <del class="diffchange diffchange-inline">Here]</del>.''</big></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our help center for assistance: <ins class="diffchange diffchange-inline">{{</ins>hc<ins class="diffchange diffchange-inline">|</ins>articles/360037771353-Roll20-Support-FAQ <ins class="diffchange diffchange-inline">Roll20 Customer Support FAQ}}</ins>.''</big></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div></div></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div></div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">Welcome to the </del>Customer Support FAQ <del class="diffchange diffchange-inline">wiki for Roll20.net - this FAQ contains the most common issues or questions reported by Roll20 users. If you are having trouble with any aspect of our site, check this wiki '''first''' before heading </del>to the [<del class="diffchange diffchange-inline">https</del>:/<del class="diffchange diffchange-inline">/app.roll20.net/forum/ forums]</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">The Official Roll20 </ins>Customer Support FAQ <ins class="diffchange diffchange-inline">have been moved </ins>to the [<ins class="diffchange diffchange-inline">[Help Center]]</ins>: <ins class="diffchange diffchange-inline">{{hc|articles</ins>/<ins class="diffchange diffchange-inline">360037771353-Roll20-Support-FAQ Roll20 Customer Support FAQ}}</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>== <del class="diffchange diffchange-inline">Account </del>==</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>==<ins class="diffchange diffchange-inline">Related Pages</ins>==</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">=== Login Issues ===</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* </ins>[<ins class="diffchange diffchange-inline">[Community FAQ</ins>]<ins class="diffchange diffchange-inline">] FAQ made by the Roll20 Community </ins>to <ins class="diffchange diffchange-inline">cover things official FAQ might not cover</ins>.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del class="diffchange diffchange-inline">You may be using an incorrect email address. Search your other inboxes for a "Welcome to Roll20" email - one was sent to you when you created your account. If you are still unable to log in, </del>[<del class="diffchange diffchange-inline">mailto:team@roll20.net email us</del>] <del class="diffchange diffchange-inline">with any additional email address, your user name, or a link </del>to <del class="diffchange diffchange-inline">your profile</del>.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">* </ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Password Reset Failed ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our [[Solving Technical Issues]] wiki or check out [http://ecampus.matc.edu/student_support/pdfs/accepting-third-party-cookies.pdf this PDF] on how to enable "third-party cookies" in your web browser, then try our [https://app.roll20.net/account/lost_password password reset link] again.  </del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Please note that many smartphone browsers are not compatible with the password reset page, and so you will need to use a desktop web browser.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">If the steps above do not work, please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Oops! I Deleted... ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">==== My Game ====</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account with the name of the game you would like un-deleted.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">==== A Page or Part of My Game ====</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">The only way to recover a portion of an existing Game is through a Rollback.  Rollbacks are a Pro Subscriber feature only, so please be careful when deleting things from your game!</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">If you experienced a loss of data caused by an error or other issue on Roll20, please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account with the name of the game, the date & time your game was last stable, and any details you can provide regarding the loss of data.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Delete Account ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Delete your account yourself from the [https://app.roll20.net/account My Account] page when you are logged into Roll20.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Mailing List Unsubscribe ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Looking to unsubscribe from our mailing list? [http://roll20.us2.list-manage1.com/unsubscribe?u=851adce635852cfbbd9086f3e&id=85534a0ce7&e=994a8183d2&c=b0fb39eb36 Click here].</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">== Payment ==</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">If you are having payment issues with your Roll20 account not related to the issues described below, please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account so we can help.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== 402 Error ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Declines can happen for a variety of reasons. When we submit a charge to our payment provider, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. The best thing for you to do is follow up with your bank to see why the charges might have been declined.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Change Credit Card ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Use [https://app.roll20.net/account/removecard this link] to update your credit card information.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Change to PayPal ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">At this time, we cannot automatically change your payment method to PayPal on an active Roll20 subscription. If you are interested in switching your payment method to PayPal, please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account so we can provide manual assistance.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">== Subscriptions ==</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Perks? ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Log in and see our [https://app.roll20.net/account/supporter Supporter Page] to discover all of the advanced features available in a Plus or Pro account.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Pro Tokens ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Are you a Pro user looking for your free tokens? Head to the [https://marketplace.roll20.net/browse/search/?keywords=exclusive Marketplace] to view all of the items available to you.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Storage Space ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Worried about your loosing your art if your subscription expires? Good news, none of your images will be deleted! They will remain in your account, but you will not be able to upload anymore until you delete enough to go below your quota. You can check your quota from your [https://app.roll20.net/account My Account] page and learn how to remove items from our [[Art Library]] wiki.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Dynamic Lighting ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">In order to use [[Dynamic Lighting]], games must be created by a [https://app.roll20.net/account/supporter Roll20 Subscriber]. While this advanced feature can only be added to games by a Pro or Plus user - their players will all be able to use Dynamic Lighting in-game.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Subscription FAQ ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Visit our [[Subscription FAQ]] for specific subscriptions questions or [mailto:team@roll20.net email us] from the email attached to your Roll20.net account for additional assistance.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">== Marketplace ==</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Payment Issues ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account so we can help.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Marketplace Asset Refund Policy ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">You may request a refund for any Roll20 Marketplace purchase by [mailto:team@roll20.net emailing us] for any reason within 15 days of purchase.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Please note, refunding any game module or add-on will remove your games which have this content installed. Refund requests for products which have enabled downloads of their content will be subject to the '''Download Restricted Refunds''' policy.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Download Restricted Refunds ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Creators have the option to allow for downloads of their Marketplace assets. All downloadable content will be subject to '''Download Restricted Refunds'''.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">When choosing to download content (images, PDFs, etc) from the Roll20 Marketplace, you waive your right to a refund unless you can show that the content is either broken or does not match the expectations of the product description.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Becoming a Creator ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Interested in joining our Marketplace? Please review our [https://marketplace.roll20.net/home/becomecreator Becoming a Creator] page. It will provide you with all of the answers you seek, including technical specifications and other vital information. When you are ready to apply please [mailto:team@roll20.net email us], making sure to attach several individual .jpg or .png files for us to review. Please do not share links or attach .zip folders or files over 15mb.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">== Comments, Concerns, Questions, or Suggestions? ==</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Technical Issues ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Please follow the steps in our [[Solving Technical Issues]] or [[Video and Voice Chat Troubleshooting]] wikis. If you make it to the last step (the console log) and your issue still isn't solved, please create a thread with your console log in the [https://app.roll20.net/forum/category/18 Bug Reports Forum], so our developer team can continue to help.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Suggestions ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Do you have a suggestion on how to improve Roll20? Visit our [https://app.roll20.net/forum/category/385189 Suggestion forum] & submit your idea to our community. This forum uses a [[Forum Voting|Voting system]] to display the most popular suggestions.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== How To Use Roll20 ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Confused? Need help with something specific? Try the [https://app.roll20.net/forum/category/19 Specific Use forum]! Search through old threads or start a new one to get tips & tricks on how to use Roll20 from the community.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Roll20's Application Programming Interface ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Put your computer savvy skills to the test! Pro users can explore Roll20's Application Programming Interface or API. Get started with our [[API:Introduction|API]] wiki or head to the [https://app.roll20.net/forum/category/46806 API forum] for help.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Community-Created Character Sheets ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Due to the amount of different systems, Character Sheets are generally not created by Roll20. Various members of the community have done the programming and the code for their Sheets lives on our [https://github.com/Roll20/roll20-character-sheets GitHub] repository. Anyone from the Roll20 Community who is comfortable with HTML/CSS is welcome to submit a sheet for approval if their game system is not already represented. If you need help during the building process, check out our [[Character Sheet]] wiki or head to the [https://app.roll20.net/forum/category/277980 Character Sheet forum].</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Find a Group ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Visit the [https://app.roll20.net/forum/category/22 Looking for Group forum] and create a thread to recruit new players or join a party.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">== I'm New, Help! ==</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Welcome to Roll20, we hope you enjoy your stay here!</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">If you are completely new to tabletop gaming, take a look at our [[Introduction To Tabletop RPGs]] wiki or jump into our [https://app.roll20.net/forum/post/1693101/new-to-roll20-or-rpgs-need-guidance-click-here-read-the-op-first New to Roll20 thread] on the forums to ask a question.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Tutorial ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Ready to jump into the Virtual Tabletop? Start with our [https://app.roll20.net/editor/tutorial/ Tutorial] - it will take you through the basic tools & features available on Roll20.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== LFG Tool ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Use the Roll20 [[Looking for Group]] tool as a player to search for games to join or use it to list your upcoming games if you are a GM in need of a party. You can also use the [[Player Directory]] to search for individual players looking for games, find others to form a party, or list yourself as a player looking for a home.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">== Roll20 Tablet App ==</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Roll20 for iPad and Android]] tablets is free-to-use mobile application focused on player-specific portions of Roll20 - that includes: digital dice, character sheets, handouts, and rules ([https://app.roll20.net/compendium/ Compendium]).</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Compatibility ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Android 4.4 or higher or iOS 6.0 for Apple products on a 7" or larger tablets - at this time, our app is not compatible with smart phones.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Bug Reports ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Having issues with [[Roll20 for iPad and Android|Roll20 for iPad or Android]] on a tablet? Submit your bug report to the [https://app.roll20.net/forum/category/525715 Roll20 for iPad and Android forum].</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;"></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">=== Table on Tablet ===</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">Roll20 Subscribers can access the full features of Roll20 via an Apple or Android tablet. If you are a Subscriber and need support, please see our [[Roll20 Table on Tablet Support]] wiki for help.</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Site Policy ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Site Policy ==</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* [[Security]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* [[Security]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Docs<del class="diffchange diffchange-inline">|Troubleshooting</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Docs]]</div></td></tr>
</table>1223200https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=23336&oldid=prev4420056: Changed protection level for "Customer Support FAQ" ([edit=docwriters] (indefinite) [move=docwriters] (indefinite))2021-02-15T21:51:04Z<p>Changed protection level for "<a href="/Customer_Support_FAQ" title="Customer Support FAQ">Customer Support FAQ</a>" ([edit=docwriters] (indefinite) [move=docwriters] (indefinite))</p>
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</tr></table>4420056https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=20373&oldid=prev245342 at 17:44, 15 May 20202020-05-15T17:44:59Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><big>'''''Attention:'''''</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our <del class="diffchange diffchange-inline">[http://Roll20.net/</del>help <del class="diffchange diffchange-inline">Help Center] </del>for assistance: [https://roll20.zendesk.com/hc/en-us/articles/360037771353-Roll20-Support-FAQ Here]. <del class="diffchange diffchange-inline">For more information you can email us at Team@roll20.net</del>''</big></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>''Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our help <ins class="diffchange diffchange-inline">center </ins>for assistance: [https://roll20.zendesk.com/hc/en-us/articles/360037771353-Roll20-Support-FAQ Here].''</big></div></td></tr>
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</table>245342https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=18787&oldid=prev245342 at 18:13, 18 February 20202020-02-18T18:13:53Z<p></p>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"><big>'''''Attention:'''''</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">''Roll20 is no longer maintaining this document on the community wiki. For the most up-to-date information please visit this page on our [http://Roll20.net/help Help Center] for assistance: [https://roll20.zendesk.com/hc/en-us/articles/360037771353-Roll20-Support-FAQ Here]. For more information you can email us at Team@roll20.net''</big></ins></div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Welcome to the Customer Support FAQ wiki for Roll20.net - this FAQ contains the most common issues or questions reported by Roll20 users. If you are having trouble with any aspect of our site, check this wiki '''first''' before heading to the [https://app.roll20.net/forum/ forums].</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Welcome to the Customer Support FAQ wiki for Roll20.net - this FAQ contains the most common issues or questions reported by Roll20 users. If you are having trouble with any aspect of our site, check this wiki '''first''' before heading to the [https://app.roll20.net/forum/ forums].</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
</table>245342https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=17656&oldid=prev2980871 at 14:16, 12 April 20192019-04-12T14:16:21Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Marketplace Asset Refund Policy ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Marketplace Asset Refund Policy ===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>You may request a refund for any Roll20 Marketplace purchase <del class="diffchange diffchange-inline">at Team</del>@<del class="diffchange diffchange-inline">Roll20</del>.net for any reason within 15 days of purchase.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>You may request a refund for any Roll20 Marketplace purchase <ins class="diffchange diffchange-inline">by [mailto:team</ins>@<ins class="diffchange diffchange-inline">roll20</ins>.net <ins class="diffchange diffchange-inline">emailing us] </ins>for any reason within 15 days of purchase.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Please note, refunding any game module or add-on will remove your games which have this content installed. Refund requests for products which have enabled downloads of their content will be subject to the '''Download Restricted Refunds''' policy.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Please note, refunding any game module or add-on will remove your games which have this content installed. Refund requests for products which have enabled downloads of their content will be subject to the '''Download Restricted Refunds''' policy.</div></td></tr>
</table>2980871https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=17655&oldid=prev2980871 at 14:13, 12 April 20192019-04-12T14:13:51Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Delete your account yourself from the [https://app.roll20.net/account My Account] page when you are logged into Roll20.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Delete your account yourself from the [https://app.roll20.net/account My Account] page when you are logged into Roll20.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>=== Unsubscribe ===</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>=== <ins class="diffchange diffchange-inline">Mailing List </ins>Unsubscribe ===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Looking to unsubscribe from our mailing list? [http://roll20.us2.list-manage1.com/unsubscribe?u=851adce635852cfbbd9086f3e&id=85534a0ce7&e=994a8183d2&c=b0fb39eb36 Click here].</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Looking to unsubscribe from our mailing list? [http://roll20.us2.list-manage1.com/unsubscribe?u=851adce635852cfbbd9086f3e&id=85534a0ce7&e=994a8183d2&c=b0fb39eb36 Click here].</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Payment Issues ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Payment Issues ===</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account so we can help.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account so we can help.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">=== Marketplace Asset Refund Policy ===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">You may request a refund for any Roll20 Marketplace purchase at Team@Roll20.net for any reason within 15 days of purchase.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Please note, refunding any game module or add-on will remove your games which have this content installed. Refund requests for products which have enabled downloads of their content will be subject to the '''Download Restricted Refunds''' policy.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">=== Download Restricted Refunds ===</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Creators have the option to allow for downloads of their Marketplace assets. All downloadable content will be subject to '''Download Restricted Refunds'''.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">When choosing to download content (images, PDFs, etc) from the Roll20 Marketplace, you waive your right to a refund unless you can show that the content is either broken or does not match the expectations of the product description.</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Becoming a Creator ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Becoming a Creator ===</div></td></tr>
</table>2980871https://wiki.roll20.net/index.php?title=Customer_Support_FAQ&diff=15516&oldid=prev1464775: /* Password Reset Failed */ Include blurb about phone browsers failing on password reset page.2018-01-04T00:47:36Z<p><span dir="auto"><span class="autocomment">Password Reset Failed: </span> Include blurb about phone browsers failing on password reset page.</span></p>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Password Reset Failed ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Password Reset Failed ===</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our [[Solving Technical Issues]] wiki or check out [http://ecampus.matc.edu/student_support/pdfs/accepting-third-party-cookies.pdf this PDF] on how to enable "third-party cookies" in your web browser, then try our [https://app.roll20.net/account/lost_password password reset link] again.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our [[Solving Technical Issues]] wiki or check out [http://ecampus.matc.edu/student_support/pdfs/accepting-third-party-cookies.pdf this PDF] on how to enable "third-party cookies" in your web browser, then try our [https://app.roll20.net/account/lost_password password reset link] again<ins class="diffchange diffchange-inline">.  </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div> </div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins class="diffchange diffchange-inline">Please note that many smartphone browsers are not compatible with the password reset page, and so you will need to use a desktop web browser</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If the steps above do not work, please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>If the steps above do not work, please [mailto:team@roll20.net email us] from the email attached to your Roll20.net account.</div></td></tr>
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