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Difference between revisions of "Subscription FAQ"

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(I want to upgrade my current subscription. How does that work?)
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<big>'''''Attention:''''' ''Roll20 is no longer maintaining this document on the Community Wiki. See the '''Official {{zendesk|articles/360037255314-Subscription-FAQ Subscription FAQ}}'''-page instead.''</big>
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=== Why are you charging for Roll20 -- I thought this was all free! ===
 
=== Why are you charging for Roll20 -- I thought this was all free! ===
  
Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs. However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavor to always keep Roll20 free to use.
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Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs.
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However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavour to always keep the base elements of Roll20 as free to use.
  
 
=== How can I support Roll20? What does a subscription get me? ===
 
=== How can I support Roll20? What does a subscription get me? ===
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[https://app.roll20.net/why-subscribe-to-roll20 Why Subscribe To Roll20] shows a partial breakdown of subscription features by tier, but the following Community Wiki pages lists some further details that is missing from the Subscription Comparison page:
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* [[Free]] - what you can access as free user
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* {{Plus}} [[Plus]] - the middle subscription tier, (around $5/month), (-15% if you buy 1 year at a time)
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* {{Pro}} [[Pro]] - the highest subscription tier, (around $10/month), (-15% if you buy 1 year at a time)
  
If you'd like to support Roll20, you can do so by signing up for a [https://app.roll20.net/account/supporter/ subcription], choosing one of the options available. Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any questions about subscribing, don't hesitate to drop us a line to [mailto:team@roll20.net team@roll20.net].
 
  
=== I want to upgrade my current subscription. How does that work? ===
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Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any further questions about subscribing check the {{zendesk| Roll20 Help Center}}, or {{bug}}.
  
The basic gist is: we'll fairly compensate you for the remaining time on your current subscription, you won't lose out on any money by upgrading part-way through your current subscription.
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==Any Account-related Issues==
Here's the nitty-gritty details. All upgrades are pro-rated. For example, if you upgrade from a Plus, Monthly account to a Pro, Monthly account, and it's half-way through your monthly subscription period, you would receive a credit for 50% of the cost of the Plus, Monthly subscription, which is applied toward your new Pro, Monthly subscription.
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If you have any account related issues, {{bug}} through their ticket system, along with checking the '''Roll20 {{zendesk|articles/360037255314-Subscription-FAQ Subscription FAQ}}'''
  
{{mbox | text = '''Note:''' You WILL NOT be charged immediately when upgrading your subscription, instead you will be charged on your normal renewal date for the small amount of time that was left in the month, plus the normal monthly rate.}}
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[[Category:Docs]]

Latest revision as of 13:57, 30 January 2021

Attention: Roll20 is no longer maintaining this document on the Community Wiki. See the Official Roll20-logo.png
 HelpCenter
-page instead.

[edit] Why are you charging for Roll20 -- I thought this was all free!

Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs. However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavour to always keep the base elements of Roll20 as free to use.

[edit] How can I support Roll20? What does a subscription get me?

Why Subscribe To Roll20 shows a partial breakdown of subscription features by tier, but the following Community Wiki pages lists some further details that is missing from the Subscription Comparison page:

  • Free - what you can access as free user
  • Plus
    info Plus - the middle subscription tier, (around $5/month), (-15% if you buy 1 year at a time)
  • Pro
    info Pro - the highest subscription tier, (around $10/month), (-15% if you buy 1 year at a time)


Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any further questions about subscribing check the Roll20-logo.png
 HelpCenter
, or .

[edit] Any Account-related Issues

If you have any account related issues, through their ticket system, along with checking the Roll20 Roll20-logo.png
 HelpCenter