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Difference between revisions of "Subscription FAQ"

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<big>'''''Attention:''''' ''Roll20 is no longer maintaining this document on the Community Wiki. See the '''Official {{zendesk|articles/360037255314-Subscription-FAQ Subscription FAQ}}'''-page instead.''</big>
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=== Why are you charging for Roll20 -- I thought this was all free! ===
 
=== Why are you charging for Roll20 -- I thought this was all free! ===
  
Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs. However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavor to always keep Roll20 free to use.
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Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs.
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However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavour to always keep the base elements of Roll20 as free to use.
  
 
=== How can I support Roll20? What does a subscription get me? ===
 
=== How can I support Roll20? What does a subscription get me? ===
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[https://app.roll20.net/why-subscribe-to-roll20 Why Subscribe To Roll20] shows a partial breakdown of subscription features by tier, but the following Community Wiki pages lists some further details that is missing from the Subscription Comparison page:
  
If you'd like to support Roll20, you can do so by signing up for a [https://app.roll20.net/account/supporter/ subcription], choosing one of the options available. Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any questions about subscribing, don't hesitate to drop us a line to [mailto:team@roll20.net team@roll20.net].
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* [[Free]] - what you can access as free user
 
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* {{Plus}} [[Plus]] - the middle subscription tier, (around $5/month), (-15% if you buy 1 year at a time)
=== I want to upgrade my current subscription. How does that work? ===
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* {{Pro}} [[Pro]] - the highest subscription tier, (around $10/month), (-15% if you buy 1 year at a time)
 
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The basic gist is: we'll fairly compensate you for the remaining time on your current subscription, you won't lose out on any money by upgrading part-way through your current subscription.
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Here's the nitty-gritty details. All upgrades are pro-rated. For example, if you upgrade from a Plus, Monthly account to a Pro, Monthly account, and it's half-way through your monthly subscription period, you would receive a credit for 50% of the cost of the Plus, Monthly subscription, which is applied toward your new Pro, Monthly subscription.
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{{mbox | text = '''Note:''' You WILL NOT be charged immediately when upgrading your subscription, instead you will be charged on your normal renewal date for the small amount of time that was left in the month, plus the normal monthly rate.}}
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=== What if I change my mind later? Can I cancel my subscription? ===
 
  
You can cancel your subscription easily at any time from your [https://app.roll20.net/account/account My Account] page. After your subscription is canceled, we won't charge you the next time it would normally renew (monthly or yearly). You'll still have access to all the benefits your subscription offers until the end of the current billing period. Sorry, but we are unable to provide partial refunds.
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Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any further questions about subscribing check the {{zendesk| Roll20 Help Center}}, or {{bug}}.
  
=== What if I forgot to cancel before the end of the current billing period? Can I get a refund? ===
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==Any Account-related Issues==
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If you have any account related issues, {{bug}} through their ticket system, along with checking the '''Roll20 {{zendesk|articles/360037255314-Subscription-FAQ Subscription FAQ}}'''
  
Most likely yes! Just send the details of your situation to [mailto:team@roll20.net team@roll20.net]. Please include your Roll20 email address, the date your subscription was renewed, and if applicable your Paypal email address.
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[[Category:Docs]]

Latest revision as of 13:57, 30 January 2021

Attention: Roll20 is no longer maintaining this document on the Community Wiki. See the Official Roll20-logo.png
 HelpCenter
-page instead.

[edit] Why are you charging for Roll20 -- I thought this was all free!

Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs. However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavour to always keep the base elements of Roll20 as free to use.

[edit] How can I support Roll20? What does a subscription get me?

Why Subscribe To Roll20 shows a partial breakdown of subscription features by tier, but the following Community Wiki pages lists some further details that is missing from the Subscription Comparison page:

  • Free - what you can access as free user
  • Plus
    info Plus - the middle subscription tier, (around $5/month), (-15% if you buy 1 year at a time)
  • Pro
    info Pro - the highest subscription tier, (around $10/month), (-15% if you buy 1 year at a time)


Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any further questions about subscribing check the Roll20-logo.png
 HelpCenter
, or .

[edit] Any Account-related Issues

If you have any account related issues, through their ticket system, along with checking the Roll20 Roll20-logo.png
 HelpCenter