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Subscription FAQ

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Revision as of 15:31, 21 September 2015 by Richard Z. (Talk | contribs)

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Why are you charging for Roll20 -- I thought this was all free!

Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs. However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavor to always keep Roll20 free to use.

How can I support Roll20? What does a subscription get me?

If you'd like to support Roll20, you can do so by signing up for a subcription, choosing one of the options available. Each subscription includes great perks which give you more direct access to the Dev Team, as well as some tools useful for "power users" who manage lots of games. If you have any questions about subscribing, don't hesitate to drop us a line to

I want to upgrade my current subscription. How does that work?

The basic gist is: we'll fairly compensate you for the remaining time on your current subscription, you won't lose out on any money by upgrading part-way through your current subscription. Here's the nitty-gritty details. All upgrades are pro-rated. For example, if you upgrade from a Plus, Monthly account to a Pro, Monthly account, and it's half-way through your monthly subscription period, you would receive a credit for 50% of the cost of the Plus, Monthly subscription, which is applied toward your new Pro, Monthly subscription.

What if I change my mind later? Can I cancel my subscription?

You can cancel your subscription easily at any time from your My Account page. After your subscription is canceled, we won't charge you the next time it would normally renew (monthly or yearly). You'll still have access to all the benefits your subscription offers until the end of the current billing period. Sorry, but we are unable to provide partial refunds.

What if I forgot to cancel before the end of the current billing period? Can I get a refund?

Most likely yes! Just send the details of your situation to Please include your Roll20 email address, the date your subscription was renewed, and if applicable your Paypal email address.

What if my use Paypal to pay for my subscription?

You can easily cancel or upgrade your subscription via your My Account page. Paypal users can also cancel their subscription, change their method of payment on Paypal, and monitor billing history via their Preapporved Payments on Paypal.

I want to give someone else a subscription as a gift...

Sounds like a great idea! You can visit their profile page directly and you'll find a "Give Gift" button. You can also visit the gift page if you know their Roll20 email address and you can gift them that way as well.