Subscription FAQ
From Roll20 Wiki

Why are you charging for Roll20 -- I thought this was all free!
Roll20 is a free service provided by a small team of developers. We rely on support from community members (like you!) to help us pay the costs of keeping the site up and running, and to give us time to develop new features and fix bugs. However, we firmly believe that purchasing a subscription should be totally optional, and we'll endeavour to always keep the base elements of Roll20 as free to use.
How can I support Roll20? What does a subscription get me?
Why Subscribe To Roll20 shows a partial breakdown of subscription features by tier, but the following Community Wiki pages lists some further details that is missing from the Subscription Comparison page:
- Free - what you can access as free user
- Plusinfo Plus - the middle subscription tier, (around $5/month), (-15% if you buy 1 year at a time)
- Proinfo Pro - the highest subscription tier, (around $10/month), (-15% if you buy 1 year at a time)

If you have any account related issues, through their ticket system, along with checking the Roll20
