Difference between revisions of "Customer Support FAQ"
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=== Login Issues === | === Login Issues === | ||
| − | You may be using an incorrect email address. Search your other inboxes for a "Welcome to Roll20" email - one was sent to you when you created your account. If you are still unable to log in, | + | You may be using an incorrect email address. Search your other inboxes for a "Welcome to Roll20" email - one was sent to you when you created your account. If you are still unable to log in, [http://mailto:team+mentor@roll20.net email us] with any additional email address, your user name, or a link to your profile. |
=== Password Reset Failed === | === Password Reset Failed === | ||
Are you still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our [[Solving Technical Issues]] wiki or check out this PDF on how to [http://ecampus.matc.edu/student_support/pdfs/accepting-third-party-cookies.pdf Enable Third-Party Cookies in Your Web Browser] then try our [https://app.roll20.net/account/lost_password Password Reset] again. | Are you still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our [[Solving Technical Issues]] wiki or check out this PDF on how to [http://ecampus.matc.edu/student_support/pdfs/accepting-third-party-cookies.pdf Enable Third-Party Cookies in Your Web Browser] then try our [https://app.roll20.net/account/lost_password Password Reset] again. | ||
| − | If the steps above do not work, please | + | If the steps above do not work, please [http://mailto:team+mentor@roll20.net email us] from the email attached to your Roll20.net account. |
=== Delete Account === | === Delete Account === | ||
Revision as of 00:22, 19 January 2016
Welcome to the Customer Support FAQ wiki for Roll20.net - this FAQ contains the most common issues reported by Roll20 users. If you are having trouble with any aspect of our site, check this wiki first before heading to the forums.
Contents |
Account
Login Issues
You may be using an incorrect email address. Search your other inboxes for a "Welcome to Roll20" email - one was sent to you when you created your account. If you are still unable to log in, email us with any additional email address, your user name, or a link to your profile.
Password Reset Failed
Are you still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our Solving Technical Issues wiki or check out this PDF on how to Enable Third-Party Cookies in Your Web Browser then try our Password Reset again.
If the steps above do not work, please email us from the email attached to your Roll20.net account.
Delete Account
Delete your account yourself from the My Account page when you are logged into Roll20.
