Character Vault
Any Concept / Any System
Your System Come To Life
Roll20 for Android
Streamlined for your Tablet
Roll20 for iPad
Streamlined for your Tablet

Personal tools

Customer Support FAQ

From Roll20 Wiki

Revision as of 00:22, 19 January 2016 by Stephanie P. (Talk | contribs)

Jump to: navigation, search

Welcome to the Customer Support FAQ wiki for - this FAQ contains the most common issues reported by Roll20 users. If you are having trouble with any aspect of our site, check this wiki first before heading to the forums.



Login Issues

You may be using an incorrect email address. Search your other inboxes for a "Welcome to Roll20" email - one was sent to you when you created your account. If you are still unable to log in, email us with any additional email address, your user name, or a link to your profile.

Password Reset Failed

Are you still waiting for your password reset email? Issues with our password reset usually occur because of either an addon that is interfering (such as Adblock), or because you may have "third party cookies" disabled. Follow the steps on our Solving Technical Issues wiki or check out this PDF on how to Enable Third-Party Cookies in Your Web Browser then try our Password Reset again.

If the steps above do not work, please email us from the email attached to your account.

Delete Account

Delete your account yourself from the My Account page when you are logged into Roll20.




Suggestion & Forums

I'm New, Help!

Roll20 Tablet App Compatibility

Site Policy