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Code of Conduct

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We hold a high standard for discussion in the community areas of our site (including the Forums, Looking for Group system, and Wiki), beyond our Terms of Service. By choosing to participate in the community here, you are expected to abide by the guidelines outlined below. This is our community, and as stewards of it, we have an obligation to promote a healthy and positive discourse.

Contents

Roll20 Code of Conduct

Welcome to Roll20! These forums are available as a helpful and friendly place to discuss the Roll20 program, answer questions, and provide assistance to the community. In order to ensure Roll20 remains a welcoming environment for everyone, we ask that all participants treat others with respect, courtesy, and civility. At Roll20, everyone is welcome at the table.

The policies below provide guidelines of what is expected from all community members using public areas of Roll20. Note that these rules are not comprehensive and do not address all manner of offensive behavior. As such, moderators shall investigate any behavior reported or deemed inappropriate.

Intended Use

The Roll20 Forums exist to discuss topics directly relating to the Roll20 program and systems. Anything that could more fittingly be discussed on another site should be discussed there.

Infringement of this section is subject to moderation action as outlined by the Moderation Policy.

Moderation Policy

The Roll20 Code of Conduct serves to foster a helpful and friendly environment for the community. However, when violations occur, our moderation team will investigate all parties involved on a case-by-case basis. The following outlines moderation actions that may be taken on Roll20:

  • A public and/or private warning may be issued
  • The post(s)/thread(s) may be closed or removed
  • A suspension may be placed on the account ranging from a day to a year
  • A permanent ban may be placed on the account

Above provides the typical course of action from first offense to multiple offenses. However, action taken may be more lenient or severe depending on the seriousness of the violation and user history.

What is a suspension or ban?

A suspension is a temporary restriction from the public areas of Roll20. A ban is a permanent restriction from the public areas of Roll20. This does not prevent access to one's games, game forums, uploaded or purchased material, or viewership of the Roll20 site.

A suspended or banned user will be prohibited from participating in the following activities for the duration of the suspension or ban:

  • Post a new thread or reply to any existing threads on the public forums
  • Participate in the Looking For Group system
  • Send private messages

Any attempt to circumvent a ban by posting on another account or having an external party post on one's behalf, will result in all involved being subject to a suspension or ban.

Breaching the Terms of Service

Roll20's Terms of Service and Privacy Policy applies to all areas of the site. A breach of these terms will be subject to the penalties outlined in the Terms of Service.

Questions and Appeals

If you have questions or intend to appeal moderation action that has occurred, please contact Roll20 directly at Team@Roll20.net. Be sure to include any relevant information (URLs, screenshots, etc.). We will reply to your questions (barring information which may infringe on the privacy of another user) as soon as we can.

Discrimination and Harassment

Roll20 holds a zero-tolerance policy regarding discrimination and harassment. Bullying, discrimination, or harassment of any user or group (either in clear or coded language, or through links or images) is unacceptable and will not be tolerated.

Infringement of this section is subject to moderation action as outlined by the Moderation Policy.

General Guidelines

Discussions on Roll20 should always maintain a tone of respect and civility. To promote a welcoming environment for everyone, we ask that you refrain from:

  • Personal attacks or name calling
  • Passing judgement (be it on issues ranging from gameplay to lifestyles)
  • Inflammatory or abusive language (e.g. communication with the intent of provoking others)
  • Posting sexually explicit or extremely violent content
  • Distribution of someone's personal information
  • Engaging in or encouraging illegal activities (examples including, but not * limited to: piracy, phishing, fraud, etc.)
  • Trolling, overt or passive aggression, spam
  • Abuse of the Report function
  • Violating area specific guidelines

Infringement of this section is subject to moderation action as outlined by the Moderation Policy.

Area Specific Guidelines

The following links redirect to supplemental guidelines for various areas of Roll20:

  • Looking for Group
  • API
  • Roll20 Marketplace & Creative Content
  • Pro†

†Only available to Pro subscribers.

Advertising and Sales

We ask that users refrain from posting links, promoting, fundraising, or soliciting outside advertising or sales. If you have additional questions or believe your post to have a strong interest to the community, please contact us directly at Team@Roll20.net.

Infringement of this section is subject to moderation action as outlined by the Moderation Policy.

Official Sources and Backseat Moderation

The only official sources of information regarding Roll20 comes directly from those marked as members of the Roll20 Team and the Mod Team. Attempting to impersonate the Roll20 Team or Moderators is prohibited.

Additionally, the Roll20 Team and the Mod Team are the only entities which should be performing moderating duties. If you believe a user is violating the Code of Conduct or Terms of Service, please refrain from replying and take advantage of the Report feature so that our moderation team can handle the situation-- do not try to take the matter into your own hands.

Infringement of this section is subject to moderation action as outlined by the Moderation Policy.

Discussion of Moderator Actions

We ask that users refrain from the following:

Creating posts or threads intended to discuss or debate moderation action against a user or group Publicly fighting against or disregarding public moderation statements Posting chat logs, emails, or private messages If you have questions regarding moderation action, please contact Roll20 directly at Team@Roll20.net and we will reply to your questions (barring information which may infringe on the privacy of another user) as soon as we can.

Infringement of this section is subject to moderation action as outlined by the Moderation Policy.

Posting to LFG & Paid Games

Welcome to Roll20! We have some guidelines in addition to our Code of Conduct so that we can keep things tidy and friendly, please be sure to follow the rules below for both forum posts and listings in the LFG tool.

Please unde1rstand that many of these guidelines require your best judgement, so please be respectful. If you are not sure, please refrain from posting and email us directly at Team@Roll20.net outlining any questions you may have and we will reply as soon as we can.

General Guidelines

We ask that users adhere to the following requests when creating a listing or post:

  • Only use the LFG tool and forums for games happening on Roll20
  • All content in an LFG post and/or listing must be PG-13 in nature (game description, username, pictures, etc.)
  • Any games intended for audiences 18+ must be marked as such
  • Only create threads or listings for upcoming games on Roll20
  • Do not advertise games more than three months before their start time
  • Refrain from "bumping" posts (i.e. replying to a thread solely to bring it to the top and providing no new information)
  • Only post on games you are actually interested in joining
  • Refrain from posting replies that do not relate to the original post's request or topic
  • Refrain from publicly posting links to payment sites (Patreon, PayPal Donations, etc.) on the LFG Forums and LFG Tools†
  • Refrain from publicly posting links to off-site communities (Discord, Facebook groups, etc.) on the LFG Forums and LFG Tools†

†You may share this content in private (i.e. game details page, game forums, or sent via private message).

Infringement of this section is subject to moderation action as outlined by the Moderation Policy in the Roll20 Code of Conduct.

Inclusivity

All Looking for Group postings and listings should be in the spirit of inclusion as opposed to exclusion. This will allow you to best attract the gaming group you wish to play with instead of attempting to repel those you don't.

Additionally, we ask that you refrain from creating a post seeking someone of a specific different background (such as creed, disability, gender, orientation, race, etc.) than yourself. While we appreciate a desire for inclusion, such posts specifically targeting a group becomes an issue of tokenism-- looking to fill a spot with someone removed of their individuality save for that specific descriptor.

Any attempt to discourage others from playing through the use of bullying, discrimination, or harassment, is subject to the same moderation actions as outlined in the Discrimination and Harassment section of the Code of Conduct.

Infringement of this section is subject to moderation action as outlined by the Moderation Policy in the Roll20 Code of Conduct.

Currently, paid games are allowed without prior approval from Roll20. Please note that Roll20 is not responsible for any payment transactions and cannot enforce any private arrangements. Below outline some additional requests for paid games that must be adhered to in order to maintain transparency for players (or GMs) looking to play in paid games. These requests apply to all forms of payment (per session, static, tips, variable price, etc.)

  • All paid games using the LFG Tool must correctly mark their game as such via the checkbox
  • All listings must provide a clear description of payment method, payment amount, and payment frequency
  • Paid games on the Roll20 LFG Forums require a link to their respective LFG listing within the LFG tool
  • All paid games posted to the Roll20 LFG Forums require a payment disclaimer within the original post (provided below)
  • Do not attempt to solicit users-- through private message or a post in a seeker's thread-- if they have not explicitly stated an interest in your paid game

Per Session / Static

This game will require payment to the Game Master at a rate of < to be filled with a description of your method, amount, and frequency of payment >. Roll20 is not responsible for any payment transactions and cannot enforce any private arrangements.

Tipping

This game encourages tipping the Game Master at a rate of < to be filled with a description of your method, amount, and frequency of payment >. Roll20 is not responsible for any payment transactions and cannot enforce any private arrangements.

A La Carte

This game encourages payment to the Game Master at a rate of < to be filled with a description of your method, amount, and frequency of payment including any price changing factors>. Roll20 is not responsible for any payment transactions and cannot enforce any private arrangements. Infringement of this section is subject to moderation action as outlined by the Moderation Policy in the Roll20 Code of Conduct.

Code of Conduct Last Updated: October 25th, 2018