Difference between revisions of "Bug Report"
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| − | This is a guide on how to get best results in | + | [[File:Send-a-request.png|right|thumbnail|500px|How the '''[https://roll20.zendesk.com/hc/en-us/requests/new Bug Report/Contact Form]''' page looks like on the [[Help Center]] ]]This is a ''Community'' guide on how to get best results in reporting Bug or Issue with Roll20, and where to do it. Check also [[Roll20 FAQ]] that mentions solutions to many common issues. |
'''If you're unsure, submit issues through [[Help Center]]'s [https://roll20.zendesk.com/hc/en-us/requests/new web form]'''. | '''If you're unsure, submit issues through [[Help Center]]'s [https://roll20.zendesk.com/hc/en-us/requests/new web form]'''. | ||
| + | |||
| + | There exists a [https://app.roll20.net/forum/category/18 Bug Reports & Technical Issues]-Forums, but Roll20 only keeps tab on their few sticked megathread for large Updates such as UDL. Most other post in the section will go ignored by Roll20, but get help and answers from the community. | ||
| + | |||
=Types of Issue= | =Types of Issue= | ||
| + | |||
| + | ==Account== | ||
| + | If you have an issue with your account, payment, or want to report a bout to Roll20, you do so though The [[Help Center]]'s [https://roll20.zendesk.com/hc/en-us/requests/new web form]. | ||
| + | |||
==Character Sheets== | ==Character Sheets== | ||
===By Roll20=== | ===By Roll20=== | ||
| − | If you have an Issue with one of the big Official Roll20 Character Sheets such as [[D&D 5E by Roll20]], [[PF2E|Pathfinder Second Edition by Roll20]], you should check the megathreads for those sheets in the [https://app.roll20.net/forum/category/277980 Character Sheet Subforum] and report issues in that thread. For issues with any | + | If you have an Issue with one of the big Official Roll20 Character Sheets (any sheet that has '''by Roll20''' in it's name), such as [[D&D 5E by Roll20]], [[PF2E|Pathfinder Second Edition by Roll20]], you should check the megathreads for those sheets in the [https://app.roll20.net/forum/category/277980 Character Sheet Subforum], and report issues in that thread. |
| + | |||
| + | For issues with any '''by Roll20'''-sheet that doesn't seem to have their own thread, report the issue though the [https://roll20.zendesk.com/hc/en-us/requests/new?ticket_form_id=360004631854 web form], rather than create a forum post. | ||
===Other Sheets=== | ===Other Sheets=== | ||
| − | Sheets created by the community or maintained by the publisher should be reported through the preferred method mentioned on the sheet's info page, but if nothing is mentioned on the sheet, post in the [https://app.roll20.net/forum/category/277980 Character Sheet Subforum] otherwise. Bugs on community-created character sheets are not something Roll20 acts on usually. | + | Sheets created by the community or maintained by the publisher should be reported through the preferred method mentioned on the sheet's info page, but if nothing is mentioned on the sheet, post in the [https://app.roll20.net/forum/category/277980 Character Sheet Subforum] otherwise. |
| + | |||
| + | Bugs on community-created character sheets are not something Roll20 acts on usually. | ||
==[[Updated Dynamic Lighting]]== | ==[[Updated Dynamic Lighting]]== | ||
Roll20 does have a [https://app.roll20.net/forum/category/18 Bug Forum], but they seem to be moving away from it, only maintaining a megathread for reporting [[Updated Dynamic Lighting]]-related issues, but otherwise only addressing issues reported through the web form. | Roll20 does have a [https://app.roll20.net/forum/category/18 Bug Forum], but they seem to be moving away from it, only maintaining a megathread for reporting [[Updated Dynamic Lighting]]-related issues, but otherwise only addressing issues reported through the web form. | ||
| − | |||
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| − | |||
| − | |||
=Troubleshooting= | =Troubleshooting= | ||
Pages related to troubleshooting | Pages related to troubleshooting | ||
| − | * [[ | + | * [[Community FAQ]] - Commonly Encountered Issues |
* [[Solving Technical Issues]] | * [[Solving Technical Issues]] | ||
* [[Video and Voice Chat Troubleshooting]] | * [[Video and Voice Chat Troubleshooting]] | ||
| − | * [https://roll20.zendesk.com/hc/en-us/articles/360037771353-Roll20-Support-FAQ Roll20 Support FAQ] | + | * [https://roll20.zendesk.com/hc/en-us/articles/360037771353-Roll20-Support-FAQ Roll20 Support FAQ] - Roll20 Help Center |
* [[Optimizing Roll20 Performance|Optimizing Roll20's Performance]] | * [[Optimizing Roll20 Performance|Optimizing Roll20's Performance]] | ||
* [[Best Practices for Files on Roll20|Best Practices for Files]] | * [[Best Practices for Files on Roll20|Best Practices for Files]] | ||
Revision as of 13:11, 18 January 2021
If you're unsure, submit issues through Help Center's web form.
There exists a Bug Reports & Technical Issues-Forums, but Roll20 only keeps tab on their few sticked megathread for large Updates such as UDL. Most other post in the section will go ignored by Roll20, but get help and answers from the community.
Contents |
Types of Issue
Account
If you have an issue with your account, payment, or want to report a bout to Roll20, you do so though The Help Center's web form.
Character Sheets
By Roll20
If you have an Issue with one of the big Official Roll20 Character Sheets (any sheet that has by Roll20 in it's name), such as D&D 5E by Roll20, Pathfinder Second Edition by Roll20, you should check the megathreads for those sheets in the Character Sheet Subforum, and report issues in that thread.
For issues with any by Roll20-sheet that doesn't seem to have their own thread, report the issue though the web form, rather than create a forum post.
Other Sheets
Sheets created by the community or maintained by the publisher should be reported through the preferred method mentioned on the sheet's info page, but if nothing is mentioned on the sheet, post in the Character Sheet Subforum otherwise.
Bugs on community-created character sheets are not something Roll20 acts on usually.
Updated Dynamic Lighting
Roll20 does have a Bug Forum, but they seem to be moving away from it, only maintaining a megathread for reporting Updated Dynamic Lighting-related issues, but otherwise only addressing issues reported through the web form.
Troubleshooting
Pages related to troubleshooting
- Community FAQ - Commonly Encountered Issues
- Solving Technical Issues
- Video and Voice Chat Troubleshooting
- Roll20 Support FAQ - Roll20 Help Center
- Optimizing Roll20's Performance
- Best Practices for Files
- Updated Dynamic Lightning - Known Issues
