Difference between revisions of "Bug Report"
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| − | [[File:Send-a-request.png|right|thumbnail| | + | [[File:Send-a-request.png|right|thumbnail|400px|How the '''Contact''' page looks like on the [[Help Center]] ]] |
| − | ''' | + | This is a ''Community'' guide on how to get best results in reporting Bugs or Issues to Roll20, and where to do it. |
| − | + | ||
| + | All [[Bug|Bug Reports]], account issues and similar requests should be submitted through the {{hc|requests/new web form}} existing on the [[Help Center]]. | ||
| + | |||
| + | |||
| + | There exists a {{forum|category/18 Bug Reports & Technical Issues}}-Forums, but Roll20 only keeps tab on their few sticked megathread for large updates, such as [[Dynamic Lighting]]. Most other post in the section will go ignored by Roll20, but get help and answers from the community. | ||
=Types of Issue= | =Types of Issue= | ||
==Account== | ==Account== | ||
| − | If you have an issue with your account, payment, or want to report a | + | If you have an issue with your [[account]], payment, or want to report a bug to Roll20, you do so though The [[Help Center]]'s {{hc|requests/new web form}} |
| − | ==Character Sheets== | + | ==[[Character Sheets]]== |
===By Roll20=== | ===By Roll20=== | ||
| − | If you have an Issue with one of the big Official Roll20 Character Sheets (any sheet that has '''by Roll20''' in it's name), such as [[D&D 5E by Roll20]], [[PF2E|Pathfinder Second Edition by Roll20]], you should check the megathreads for those sheets in the | + | If you have an Issue with one of the big Official Roll20 Character Sheets (any sheet that has '''by Roll20''' in it's name), such as [[D&D 5E by Roll20]], [[PF2E|Pathfinder Second Edition by Roll20]], you should check the megathreads for those sheets in the {{forum|category/277980 Character Sheet Subforum}}, and report issues in that thread, but primary bug report method is still the {{hc|requests/new?ticket_form_id=1500002741821 web form}}. |
| − | For issues with any '''by Roll20'''-sheet that doesn't seem to have their own thread, report the issue though the | + | |
| + | For issues with any '''by Roll20'''-sheet that doesn't seem to have their own thread, report the issue though the {{hc|requests/new?ticket_form_id=1500002741821 web form}}, rather than create a forum post. | ||
===Other Sheets=== | ===Other Sheets=== | ||
| − | Sheets created by the community or maintained by the publisher should be reported through the preferred method mentioned on the sheet's info page, but if nothing is mentioned on the sheet, post in the | + | Sheets created by the community or maintained by the publisher should be reported through the preferred method mentioned on the sheet's info page, but if nothing is mentioned on the sheet, post in the {{forum|category/277980 Character Sheet Subforum}} otherwise. |
| + | |||
Bugs on community-created character sheets are not something Roll20 acts on usually. | Bugs on community-created character sheets are not something Roll20 acts on usually. | ||
==[[Updated Dynamic Lighting]]== | ==[[Updated Dynamic Lighting]]== | ||
| − | Roll20 does have a | + | Roll20 does have a {{forum|category/18 Bug Forum}}, but they seem to be moving away from it, only maintaining a megathread for reporting [[Updated Dynamic Lighting]]-related issues, but otherwise only addressing issues reported through the {{hc|requests/new web form}}. |
=Troubleshooting= | =Troubleshooting= | ||
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* [[Solving Technical Issues]] | * [[Solving Technical Issues]] | ||
* [[Video and Voice Chat Troubleshooting]] | * [[Video and Voice Chat Troubleshooting]] | ||
| − | * | + | * {{hc|articles/360037771353-Roll20-Support-FAQ Roll20 Support FAQ}} |
* [[Optimizing Roll20 Performance|Optimizing Roll20's Performance]] | * [[Optimizing Roll20 Performance|Optimizing Roll20's Performance]] | ||
* [[Best Practices for Files on Roll20|Best Practices for Files]] | * [[Best Practices for Files on Roll20|Best Practices for Files]] | ||
Revision as of 18:14, 20 September 2021
This is a Community guide on how to get best results in reporting Bugs or Issues to Roll20, and where to do it.
All Bug Reports, account issues and similar requests should be submitted through the web form existing on the Help Center.
There exists a Bug Reports & Technical Issues(Forum)-Forums, but Roll20 only keeps tab on their few sticked megathread for large updates, such as Dynamic Lighting. Most other post in the section will go ignored by Roll20, but get help and answers from the community.
Contents |
Types of Issue
Account
If you have an issue with your account, payment, or want to report a bug to Roll20, you do so though The Help Center's web form
Character Sheets
By Roll20
If you have an Issue with one of the big Official Roll20 Character Sheets (any sheet that has by Roll20 in it's name), such as D&D 5E by Roll20, Pathfinder Second Edition by Roll20, you should check the megathreads for those sheets in the Character Sheet Subforum(Forum), and report issues in that thread, but primary bug report method is still the web form.
For issues with any by Roll20-sheet that doesn't seem to have their own thread, report the issue though the web form, rather than create a forum post.
Other Sheets
Sheets created by the community or maintained by the publisher should be reported through the preferred method mentioned on the sheet's info page, but if nothing is mentioned on the sheet, post in the Character Sheet Subforum(Forum) otherwise.
Bugs on community-created character sheets are not something Roll20 acts on usually.
Updated Dynamic Lighting
Roll20 does have a Bug Forum(Forum), but they seem to be moving away from it, only maintaining a megathread for reporting Updated Dynamic Lighting-related issues, but otherwise only addressing issues reported through the web form.
Troubleshooting
Pages related to troubleshooting
- Community FAQ - Commonly Encountered Issues
- Solving Technical Issues
- Video and Voice Chat Troubleshooting
- Roll20 Support FAQ
- Optimizing Roll20's Performance
- Best Practices for Files
- Updated Dynamic Lightning - Known Issues
